Privacy policy

Last updated: December 2, 2025

  1. Overview
    HUG & HOME (“H&H,” “we,” “us,” or “our”) operates https://hugandhome.com (the “Site”) via Shopify to offer curated home essentials (bedding, pillows, protectors, towels, and more) and related services (the “Services”). This Privacy Policy explains what personal information we collect, how we use it, and your rights.

  2. Information We Collect

  • Contact & Account Data: Name, billing/shipping address, email, phone number, and account credentials.

  • Transaction & Usage Data: Items viewed or purchased, cart/wishlist contents, order history, and support inquiries.

  • Payment Information: Credit/debit card details and payment confirmations (processed securely by Shopify and our payment providers).

  • Technical Data: IP address, device and browser details, cookies, and similar tracking technologies.

  1. How We Use Your Information

  • Service Delivery: Process and fulfill orders, manage your account, handle returns/exchanges, and personalize your shopping experience.

  • Communications: Send order updates, respond to customer support requests, and provide account-related messages.

  • Marketing: With your consent, send promotional emails and show personalized ads. You can opt out at any time via the “unsubscribe” link in emails or through your device/browser privacy settings.

  • Security & Compliance: Detect and prevent fraud, comply with legal obligations, and protect our Services and customers.

  1. Information Sharing

  • Service Providers: We share data with Shopify and other third parties who help with payment processing, fulfillment, analytics, and customer support.

  • Business Partners: Marketing and advertising partners (you can opt out of targeted ads through our Site or your device settings).

  • Legal Requirements: We may disclose information when required by law or to protect our rights.

  1. Your Rights
    Depending on where you live, you may have the right to:

  • Access, correct, or delete your personal data.

  • Port your data to another service.

  • Opt out of marketing or the “sale”/sharing of data for advertising.

To exercise your rights, email us at info@hugandhome.com. We’ll verify the request and respond as required by law.

  1. Data Retention & Security
    We keep your information only as long as needed to provide Services, meet legal requirements, and resolve disputes. We implement reasonable security measures, but no system is 100% secure. Please avoid sending sensitive information over unencrypted channels.

  2. Children
    Our Services are not intended for minors. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

  3. International Transfers
    Your data may be processed outside your country. We use standard legal protections (for example, Standard Contractual Clauses) to help ensure adequate protection when transferring data internationally.

  4. Updates
    We may update this Privacy Policy from time to time. The “Last updated” date above will reflect the most recent revision.

Contact Us
If you have questions, data requests, or complaints, reach out:

Email: info@hugandhome.com
Mail: H&H / 6 Aspen Ct, Pomona, NY 10970, USA