Terms of service

Last updated: Dec 2, 2025

Welcome to Hug & Home (“H&H,” “we,” “us,” or “our”). By accessing or using https://hugandhome.com (the “Site”) and our services (the “Services”), you agree to the following Terms of Service. Please read them carefully.

1. Using Our Site

By using our Site, you confirm that you are at least the age of majority in your jurisdiction and that you agree to follow all applicable laws and these Terms.

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information & Availability

We aim to display accurate product details, colors, and availability. However, we cannot guarantee that your device will show colors perfectly or that all items will remain in stock.

Prices, products, and descriptions may change at any time without notice.

3. Orders & Payments

By placing an order, you agree to provide accurate and complete information.
All payments are processed securely through Shopify and supported payment providers.

We may cancel or refuse an order if we suspect fraud, unauthorized activity, or policy violations.

4. Shipping, Returns & Refunds

Shipping times and fees are shown at checkout.
Our return and refund process is governed by the H&H Return Policy, which is available on the Site. Please review it before making a purchase.

5. Account Responsibilities

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

Let us know immediately if you suspect unauthorized access.

6. Prohibited Activities

You agree NOT to:

  • Use the Site for unlawful or harmful purposes.

  • Attempt to tamper with security features, break into accounts, or interfere with functionality.

  • Copy, resell, or exploit any part of the Site or Services without our permission.

Violation of these rules may result in account suspension or legal action.

7. Intellectual Property

All content on the Site—including text, graphics, images, branding, and designs—is owned or licensed by H&H. You may not use or reproduce our content without written permission.

8. Third-Party Services

Our Site uses Shopify and other third-party tools for payments, analytics, marketing, and shipping. Their policies apply when interacting with their features.
We are not responsible for issues caused by third-party services.

9. Limitation of Liability

To the fullest extent permitted by law, H&H is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or business opportunities

  • Issues caused by third-party platforms, delays, or interruptions

Your use of the Site is at your own risk.

10. Indemnification

You agree to indemnify and hold H&H harmless from any claims, damages, or losses arising from your misuse of the Site or violation of these Terms.

11. Changes to These Terms

We may update these Terms at any time. The “Last updated” date above will reflect the latest version. Continued use of the Site indicates your acceptance of the changes.

12. Contact Us

For questions about these Terms, reach out:

Email: info@hugandhome.com
Mail: H&H / 6 Aspen Ct, Pomona, NY 10970, USA